Responsible gambling

If you or someone you know is experiencing problem gambling issues, we want to help. Grosvenor Casino Bayswater understands the risks associated with excessive betting and takes responsible gaming very seriously.

We strive to provide a safe environment for all our customers, including tools to manage their spending habits. Our comprehensive safer-gambling toolkit offers:

• Deposit limits: Set daily, weekly or monthly deposit limits to control how much you spend.
• Time-outs: Take breaks from playing and set time-out periods ranging from 24 hours to several weeks.
• Self-exclusion: Choose permanent self-exclusion for a minimum of six months.

We also promote awareness about problem gambling by linking to reputable support organizations such as:

• GamCare
• BeGambleAware
• GAMSTOP

These resources provide counseling, helplines and information on managing gaming-related issues. We encourage you to explore them if you're struggling with excessive betting habits or suspect someone close to you might be.

Additionally, our team is trained to identify potential signs of problem gambling. If they notice any concerns, they'll discreetly approach the player to discuss the matter. We may also initiate documented interventions when necessary.

By being proactive and available, we want to support responsible gaming practices within our community while adhering to UKGC standards for land-based casinos in Great Britain.

Our goal is to provide a fair environment where all customers can enjoy their experience without risking excessive or problem gambling issues.